Policy | Cancellation | Refund | Reschedule | No show

Policies of SUGAR Thai Massage | USA

Serious Appointment Policy

"Professional Safety Standard"

"Your safety and comfort are our top priority."

"To provide you with the most effective therapy tailored to your current health needs, we ask that you review and confirm your health information before every session.
For our regular guests visiting within a 1-2 week window, a quick confirmation is all that is needed!

For those joining us monthly, please complete your brief health update online prior to your arrival. This ensures your session starts promptly the moment you step in—allowing you to focus entirely on your restoration and relaxation."

• CANCELLATION | RESCHEDULE | NO SHOW

FEE Charge 50% from any price.

Clients will be asked to provide their credit card information at the time of booking. Cancellations made more than 12*hours in advance of the appointment time will not be charged. 

If you cancel or reschedule your appointment for any reason within the 12*hours period, there may be an 50% service fee charged to your card. Please plan accordingly when reserving your massage appointments to avoid these charges. But NO SHOW CHARGE FEE 100% of service price.

NOTICE | Be careful before

 make appointment. 12*HOURS is a FAIR amount of NOTICE for the client and the business for a cancellation period .

• Refund  Policy

If for any reason you are not satisfied with your therapist or your service. We NOT guarantee anything how much you like the service and NOT REFUNDABLE of the price without any reason.

• Late Arriving Policy

If you can’t arrive on time, your therapist can finish on time and your responsibility to payment FULL price your service. Because we work by appointment and limit per day for quality service.

• Request IF WITHOUT HOT STONES.

We can charge FULLY price of service without any offers or discounts. Because we preferred the option to buy for relief and more relaxation. If not like it payment option all Regular prices without any reason.

• We are professional provider

 Gift Cards & Gift Certificates

Terms & Conditions 

Expiration dates : any expiration dates listed apply only to promotional offers or discount.

Combinability 

 : Gift cards and Gift certificates can not be combined with other special offers or discounts.

Booking instructions : Please contact us before your booking appointment. To verify your gift cards , please send us a photo of the card showing the numbers and expiration date prior to scheduling.

Appointments must be made in advance. We recommend booking early, as same day appointments may be not available.

Please ensure your redeem your cards before it’s expiration date.